机型 ： BC-5800 序列号: RW-7C004696 的维修案例分享

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                    <section data-style-type="4" data-tools="新媒体排版" data-id="8788"><p><p><img src="image/20200927/bedbd1f3e99e9549f662449f560a2ed7_1.gif" /></p><span></span></p></section><p><strong><span><span>故障问题处理</span></span></strong></p><p><span>&nbsp;</span></p><p><span><span>医院</span> <span>：</span></span><span><span><span>重庆市南岸区慈铭奥亚体检中心</span></span></span><span>&nbsp;&nbsp;</span></p><p><span><span>保卡日期：</span></span><span><span>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></span></p><p><span><span>机型</span> <span>：</span></span><span><span>&nbsp;&nbsp;BC-5800 &nbsp;&nbsp;&nbsp;&nbsp;</span></span><span>&nbsp; &nbsp; &nbsp; &nbsp;<span>现场维修单：</span></span><span><span>&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></span></p><p><span><span>序列号</span>:</span><span><span>&nbsp;RW-7C004696 &nbsp;&nbsp;</span></span><span>&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></p><p><span><span>现场服务时间</span>:</span><span><span>2019.06.24</span></span></p><p><span>&nbsp;</span></p><p><span>&nbsp;</span></p><p><span>一、&nbsp;</span><strong><span><span>反馈的故障现场</span></span></strong></p><p><span><span>客户电话反映每</span>1</span><span>00</span><span><span>个标本有</span>2</span><span>0</span><span><span>个左右的标本会出现</span>P</span><span>LT</span><span><span>跳变，重测后结果正常。</span></span></p><p><span>二、&nbsp;</span><strong><span><span>前期沟通与指导</span></span></strong></p><p><span><span>与客户沟通，在贝登接手服务之前，迈瑞其他分包商工程师来了</span>2<span>次，但是都没解决故障，客户抱怨较大。</span></span></p><p><span>三、&nbsp;</span><strong><span><span>现场验证故障</span></span></strong></p><p><span><span>现场发现，当天测试时正常的，但是调取历史记录，发现前几天有这种</span>P</span><span>LT</span><span><span>跳变现象。</span></span></p><p><span>四、&nbsp;</span><strong><span><span>故障分析及处理</span></span></strong></p><p><span><span>到达南岸慈铭奥亚体检中心，现场与夏老师沟通后，观察可疑标本</span>P</span><span>LT</span><span><span>直方图，发现</span>P</span><span>LT</span><span><span>直方图在</span>0-</span><span>5</span><span><span>之间有异常尖峰，然后平直结束（见下图），现场与客户沟通该仪器目前使用一年多，属于比较新的机器，打开机盖，及</span>R</span><span>BC</span><span><span>屏蔽盒，发现屏蔽盒很新，为腐蚀，生锈现象，现场测试屏蔽效果很好，测试零地电压为</span>2</span><span>.5V</span><span><span>，在规定的范围内，检查混匀及相关线束无撕列破皮，接头无断开现象。当天连续做多个样本无故障，但是前一天有多个样本出现跳变。综合现场情况，根据导师指导，用探头液清洗相应的液路，及分血阀。然后用去离子水清洗洁净后，安装到位。然后连续测试</span>5</span><span>0</span><span><span>个标本无故障。与科室老师沟通后，科室老师说先观察，有问题再联系我们。</span></span></p><p><span><span>一周后回访客户夏老师，目前未出现</span>P</span><span>LT</span><span><span>偶发跳变故障。后续继续观察。有问题再与我们联系。</span></span></p><p><span>&nbsp;</span></p><p><span>五、&nbsp;</span><strong><span><span>故障总结</span></span></strong></p><p><span><span>对于此次维修，与客户沟通很重要，有效的沟通能减少分歧，降低客户的抱怨，通过此次维修解决客户问题后，后续到该科室走访维护能明显感到客户对我们贝登工程师的信任。</span></span><span>&nbsp; &nbsp;</span></p><p>&nbsp;<p><img src="image/20200927/7a433bcfcba210a5f7f5e9947edef9af_2.png" /></p><p><img src="image/20200927/e9db665df8b961aadac901cbf9fea160_3.png" /></p><p><img src="image/20200927/bec61947a77c084903cae4ea14c75985_4.png" /></p><p><img src="image/20200927/9ed5eb266b26a5f9f140b1ead2f42565_5.png" /></p></p><section data-style-type="7" data-tools="新媒体排版" data-id="8562"><p><p><img src="image/20200927/93f8b3affc92c196574097b4e8f43aef_6.png" /></p><br  /></p></section><p>来源：<br  /></p><p>本文为原创，如需转载请留言并注明出处</p>