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一名售后工程师的自白--医疗器械产品售后服务的希望在哪里?

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发表于 2020-10-21 13:08:01 | 显示全部楼层 |阅读模式

                    

                    

                    
                    
                    <p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; line-height: 1.75em; box-sizing: border-box !important; word-wrap: break-word !important;">曾几何时,我暗自侥幸是一名医疗设备售后服务工程师,面对的是不会说话没有怨言容易对付的机器,任凭世风日下,只要把设备维护在最佳状态,即有救死扶伤之功。然浸淫此行业二十载,日益发现如当下环境污染一样,哪有净土可言?</span><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">在一名人故里,我震惊的看到一台MR,一年来信噪比只剩一半图像毫无临床意义,还在疯狂的收钱扫描;在一个美丽海滨城市,我惶恐地看到不用5分钟即检查完一患者只扫定位相和一DWI序列敷衍了事;在人民相信的子弟兵医院里,我惊呆于腹部扫描只用HASTE序列就能轻易下诊断......</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">无言ing...</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">无法去说又怎样去说呢?</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">这又不是操作大夫的错,上面压下的重任之下,他们一日十数小时以一当三地拼命工作,抛家弃子的敬业换来的仅是领导的冷漠、病人的刀枪。</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">在全国不同的医院,我都亲眼见他们周末不得不带着年幼的孩子来核磁室加班,在空气污浊的地下室里一起吃盒饭。苟且生存尚不易,你又怎么能要求他们在mission impossible下一五一十的好好地为患者仔细扫描,那三分之一的指标都完不成。</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">更何况我自己,连本来可控的技术指标都无法保证,在昨夜的辛劳疲惫保养中还要承担自我良心问责。</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">设备的维护保养,如同你把性命交给医生手里一样。这是我们工作中最重要的。可在操作医生已经被榨干到半夜九点十点甚至凌晨一二点才能把机器交给你,你让工程师一个人如何在人体最疲劳最困倦的时候,在高磁场强电压超低温条件下,去仔细完成一步步高精尖的技术工作?你可知道工程师不是仅这一个活,每个人背后还有一单接一单的排队派工,还有一项又一项各种汉奸闲着蛋疼加的考核指标。</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">某些鸟岛来的经理仅凭一两次的兴致勃勃实地考查,就以为深夜保养很好,滚回家扯你的鸟蛋去吧。你来当十年工程师试试?你让电视里那些下乡做秀的领导种十年地试试?你让教育局长去教十年书试试?你让卫生部的到一线当十年医生试试?一年你们就全死光了,中国倒也就有救了。</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">一般来说每个工程师都至少负责15台以上的设备,一年仅保养就超过30个以上,还不算其它维修升级工作。其中A级大保养要2人8小时才能完成。事实上,绝大部分保养都是在比医生还惨的深夜完成的,谁能相信有质量保证?</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">此条件下,对于保养条目来说,能省则省能糊弄就糊弄是一个正常人的生理和心理反应,如同医生们面对生死悠关性命相托下无奈的匆忙扫描,留一息早点回家睡觉续命是真的。</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">所以说,对于国内的医疗器械行业,我感触最深的就是:一流的设备,二流的环境,三流的安装,四流的使用,五流的保养,以此造成六流的诊断,七流的治疗,八九不离十未入流的医疗。</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">虽身处技术领域,面对是不会说话没有怨言容易对付的机器,而长期对技术指标的模糊、姑息、妥协、放弃。让我们面对临床应用的错误时,已经没有勇气再说真话。从而沦落成盘剥病人的帮凶。</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">以此投射到各个行业,学生的疲惫,教师的无奈,农民的辛劳,工人的卑微,位低公务员的惶恐......我们每一个人,不严格遵守做人准则,累小恶自造出一个个丛林法则的强食而自己却伦落成这条无望食物链上的弱肉。</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">曾几何时,我们热切盼望是感受人民痛苦最深切的人来领导我们的人民;曾几何时,我们希望是最了解基层需求的经理来管理我们的员工。</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">然而一旦那个最饥渴的底层的我们,荣升到管理层面,就会普遍地麻木不仁非腐即贪。</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">从住房到教育到医疗这一座座压在十几亿人身上的大山,非极广泛的道德沦丧,非极强悍的权术淫威贪腐横行,无法酿此困镜也。</span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">是我们每一个自己,步步为营制造出这个局面,怨不得天由不得人。<br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">只是,希望在哪里?<br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></span></p><p style=""><br style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"  /></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;">2015/10/20  于深夜设备保养爆粗口后  有感于成都机场<span style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;"> </span></span></p><p style=""><span style="margin: 0px; padding: 0px; max-width: 100%; font-size: 16px; box-sizing: border-box !important; word-wrap: break-word !important;"><br  /></span></p><p style="text-align: right;"><span style="color: rgb(191, 191, 191);"><strong style="margin: 0px; padding: 0px; max-width: 100%; box-sizing: border-box !important; word-wrap: break-word !important;">作者:我欣依然</strong></span></p><hr style="white-space: normal; color: rgb(131, 104, 28); font-family: Avenir, sans-serif; line-height: 25px;"  /><p style="white-space: normal; color: rgb(131, 104, 28); font-family: Avenir, sans-serif; line-height: 1.75em; text-align: center;"><span style="font-size: 14px;"></span><br  /></p><p style="white-space: normal; color: rgb(131, 104, 28); font-family: Avenir, sans-serif; line-height: 1.75em; text-align: center;"><span style="font-size: 12px;">ID: </span><span style="font-size: 12px;"></span></p><p style="white-space: normal; color: rgb(131, 104, 28); font-family: Avenir, sans-serif; line-height: 1.75em; text-align: center;"><span style="font-size: 12px;">最具人气的医疗器械维修新媒体平台</span></p><p style="white-space: normal; color: rgb(131, 104, 28); font-family: Avenir, sans-serif; line-height: 1.75em; text-align: center;"><span style="font-size: 12px;">分享医疗器械前沿动态、医疗器械维修经验        </span></p><p style="white-space: normal; color: rgb(131, 104, 28); font-family: Avenir, sans-serif; line-height: 1.75em; text-align: center;"><span style="color: inherit; font-size: 12px; font-weight: inherit; text-decoration: inherit;"></span><span style="color: inherit; font-weight: inherit; text-decoration: inherit; font-size: 10px;">加群主微信 <strong><span style="font-size: 10px; color: rgb(84, 141, 212);">shanying916</span></strong> 与更多行业从业人员互动交流</span><span style="color: inherit; font-size: 1em; font-weight: inherit; text-decoration: inherit;"></span><strong style="color: inherit; font-size: 1em; text-decoration: inherit; line-height: 1.75em;"><span style="color: rgb(127, 127, 127); font-size: 12px;"></span></strong></p><p style="white-space: normal; color: rgb(131, 104, 28); font-family: Avenir, sans-serif; line-height: 1.75em; text-align: center;"><strong><span style="color: rgb(127, 127, 127); font-size: 12px;"><img data-s="300,640" data-type="jpeg" src="http://mmbiz.qpic.cn/mmbiz/A1DicCH9Vl6MoypciaNOibiaxmVLk8eA6ibKL14uWjKsZwrWboQYKTfXqPicXycwL1icfia1pAG0VzlTX3MRR4FPV0ZtZA/0?wx_fmt=jpeg" data-ratio="1.0067567567567568" data-w="148" style="float: none;"  /></span></strong></p><p><br  /></p>
               
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