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<section style="max-width: 100%;box-sizing: border-box;color: rgb(62, 62, 62);font-size: 16px;white-space: normal;background-color: rgb(255, 255, 255);word-wrap: break-word !important;"><section class="" powered-by="gulangu" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="padding-right: 10px;padding-left: 10px;max-width: 100%;box-sizing: border-box;line-height: 1.6;word-wrap: break-word !important;"><section style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" powered-by="gulangu" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="padding-right: 30px;padding-left: 30px;max-width: 100%;box-sizing: border-box;line-height: 1.6;word-wrap: break-word !important;"><p style="max-width: 100%;box-sizing: border-box;min-height: 1em;word-wrap: break-word !important;"><span style="color: rgb(0, 0, 0);font-size: medium;">不知道你身边有没有做客服工程师的朋友？他们是不是一群低调的人？低调到永远躲在销售，市场同事的身后，默默的工作？这个低调群体的真实工作状态是怎样的？今天我就跟你谈谈客服工程师的酸甜苦辣。</span></p></section></section></section></section><section style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" powered-by="gulangu" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="padding-right: 22px;padding-left: 22px;max-width: 100%;box-sizing: border-box;line-height: 1.6;word-wrap: break-word !important;"><p style="max-width: 100%;box-sizing: border-box;min-height: 1em;word-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;word-wrap: break-word !important;" /></p><p style="max-width: 100%;box-sizing: border-box;min-height: 1em;word-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;word-wrap: break-word !important;" /></p></section></section></section></section><p style="max-width: 100%;box-sizing: border-box;min-height: 1em;word-wrap: break-word !important;"><img class="" data-copyright="0" data-ratio="0.66328125" data-s="300,640" src="http://mmbiz.qpic.cn/mmbiz_jpg/4KbfGNbj2J0LP05wDicFQEzuTmhIxMmxtuniceGIoiany83IxQibv6fGgbu4qtoHdb0Uicia8DXzXO8JGFEH175hI4KQ/640?wx_fmt=jpeg" data-type="jpeg" data-w="1280" style="color: rgb(62, 62, 62);text-align: center;white-space: normal;background-color: rgb(255, 255, 255);" /></p></section></section></section></section><p><br /></p><section style="max-width: 100%;box-sizing: border-box;color: rgb(62, 62, 62);font-size: 16px;white-space: normal;background-color: rgb(255, 255, 255);word-wrap: break-word !important;"><section class="" powered-by="gulangu" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="padding-right: 20px;padding-left: 20px;max-width: 100%;box-sizing: border-box;line-height: 0.8;word-wrap: break-word !important;"><p style="max-width: 100%;box-sizing: border-box;min-height: 1em;text-align: center;word-wrap: break-word !important;"><span style="max-width: 100%;box-sizing: border-box;color: rgb(26, 173, 25);font-size: 24px;word-wrap: break-word !important;">01</span></p><p style="max-width: 100%;box-sizing: border-box;min-height: 1em;text-align: center;word-wrap: break-word !important;"><span style="max-width: 100%;box-sizing: border-box;letter-spacing: 0px;color: rgb(26, 173, 25);font-size: 20px;word-wrap: break-word !important;">—</span></p></section></section></section></section><p><br /></p><p style="max-width: 100%;min-height: 1em;color: rgb(62, 62, 62);font-size: 16px;white-space: normal;background-color: rgb(255, 255, 255);text-align: center;box-sizing: border-box !important;word-wrap: break-word !important;"><span style="max-width: 100%;font-size: 20px;box-sizing: border-box !important;word-wrap: break-word !important;"><span style="max-width: 100%;box-sizing: border-box !important;word-wrap: break-word !important;">加班熬夜</span></span></p><p style="max-width: 100%;min-height: 1em;color: rgb(62, 62, 62);font-size: 16px;white-space: normal;background-color: rgb(255, 255, 255);box-sizing: border-box !important;word-wrap: break-word !important;"><br /></p><section style="max-width: 100%;box-sizing: border-box;color: rgb(62, 62, 62);white-space: normal;background-color: rgb(255, 255, 255);overflow-wrap: break-word !important;"><section class="" powered-by="gulangu" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="padding-right: 10px;padding-left: 10px;max-width: 100%;box-sizing: border-box;line-height: 1.6;word-wrap: break-word !important;"><p style="font-size: 16px;text-align: left;">说到客服工程师的辛苦，几乎每个工程师都经历过加班熬夜的情况，概莫能外，只有熬夜多少的区别，几乎没听说有没熬过夜的工程师。我的一位朋友，为了解决一个故障，过程很不顺利，结果从头一天早上一直工作到第二天的下午不眠不休，饿了随便塞几个面包，水都没什么心思喝，最终还是把问题解决了。对此我只能是献上我的膝盖。</p><p style="font-size: 16px;text-align: left;"><br /></p><p style="font-size: 16px;text-align: left;">另外一个工程师朋友熬夜的历程也很特别，他是一名非常资深的工程师，有一次遇到一个非常奇怪的故障，间歇性的报错，把该查的地方都查了，该换的地方都换了，但还是找不到故障的根源，由于机器没停，还能凑合着做，因此工程师只能是等到晚上患者比较少的时候熬夜修机器。就这样熬了好几个通宵，但还是找不到一点眉目。院长听说这个问题拖了很久，非常生气，投诉到了公司的高层。</p><p style="font-size: 16px;text-align: left;"><br /></p><p style="font-size: 16px;text-align: left;">这下工程师压力更大了，没办法还得继续熬夜！第二天一早，院长就跑到了扫描间，推门一看，发现地上摆着一个烟灰缸，里面像向日葵一样插满了烟蒂，周围有一圈可乐瓶子，但没看到工程师。院长见到这种场景抑制不住内心的不满，拿起电话就准备投诉。正在这时，他发现在扫描控制台底下钻出来一个工程师，胡子拉碴，满眼的血丝，衣衫不整，有点茫然的看着院长，正是这位资深的工程师。</p><p style="font-size: 16px;text-align: left;"><br /></p><p style="font-size: 16px;text-align: left;">这个工程师是当地最资深的工程师了，年近退休，院长看着这位老工程师花白的头发，心中感概万千，一肚子怨气立刻就消散了。他后来打电话给公司领导说，你们的工程师已经竭尽所能去想办法解决问题了，看得出工程师为了解决问题付出了巨大的代价，从现在开始，我不会再给你们任何的压力，你们慢慢修吧，什么时候修好什么时候算。</p><p style="font-size: 16px;max-width: 100%;box-sizing: border-box;min-height: 1em;word-wrap: break-word !important;"><br /></p><p style="font-size: 16px;max-width: 100%;box-sizing: border-box;min-height: 1em;word-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;word-wrap: break-word !important;" /></p><p style="font-size: 16px;max-width: 100%;box-sizing: border-box;min-height: 1em;word-wrap: break-word !important;"><span style="max-width: 100%;text-align: center;box-sizing: border-box !important;word-wrap: break-word !important;"></span></p><section style="font-size: 16px;max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" powered-by="gulangu" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="padding-right: 20px;padding-left: 20px;max-width: 100%;box-sizing: border-box;line-height: 0.8;word-wrap: break-word !important;"><p style="max-width: 100%;box-sizing: border-box;min-height: 1em;text-align: center;word-wrap: break-word !important;"><span style="max-width: 100%;box-sizing: border-box;color: rgb(26, 173, 25);font-size: 24px;word-wrap: break-word !important;">02</span></p><p style="max-width: 100%;box-sizing: border-box;min-height: 1em;text-align: center;word-wrap: break-word !important;"><span style="max-width: 100%;box-sizing: border-box;letter-spacing: 0px;color: rgb(26, 173, 25);font-size: 20px;word-wrap: break-word !important;">—</span><br style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;" /></p></section></section></section></section><p style="font-size: 16px;max-width: 100%;box-sizing: border-box;min-height: 1em;text-align: center;word-wrap: break-word !important;"><span style="max-width: 100%;font-size: 20px;box-sizing: border-box !important;word-wrap: break-word !important;">惨遭误解</span></p><p style="font-size: 16px;max-width: 100%;box-sizing: border-box;min-height: 1em;word-wrap: break-word !important;"><br style="max-width: 100%;box-sizing: border-box !important;word-wrap: break-word !important;" /></p><p style="font-size: 16px;text-align: left;">如果说熬夜是工程师的必修课，那么另外一些遭遇可就不是所有的工程师都能够遇到的了。话说好多年之前，有一位工程师到一个民风彪悍的小地方去给机器做保养，也是他运气不好，保养之前机器还是正常工作的，而保养的过程中机器突然坏了。这下可是跳到黄河里也洗不清了，不管工程师怎么解释也没用，客户只认一点，我机器交给你的时候还是好好的，为什么保养一下就坏了?一定是你想坑我钱！工程师百口莫辩，而客户也是不听任何解释，一怒之下把工程师关了起来，然后给公司打电话说，机器免费修好了才放人。</p><p style="font-size: 16px;text-align: left;"><br /></p><p style="font-size: 16px;text-align: left;">后来工程师的经理赶紧带了另外一名工程师赶往现场，先判断出了故障，订购好备件，然后跟客户交涉，这位经理的沟通能力很强，说愿意由他自己代替工程师留在这里做“人质”，先放那名被关起来的工程师回家，在外面这么多天，家里人非常的担心他的安全。客户后来也意识到这么做比较过分，后来就没再坚持扣人。</p><p style="text-align: center;"><br /></p><section style="font-size: 16px;color: rgb(62, 62, 62);white-space: normal;background-color: rgb(255, 255, 255);max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" powered-by="gulangu" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;"><section class="" style="padding-right: 20px;padding-left: 20px;max-width: 100%;box-sizing: border-box;line-height: 0.8;word-wrap: break-word !important;"><p style="max-width: 100%;box-sizing: border-box;min-height: 1em;text-align: center;word-wrap: break-word !important;"><span style="max-width: 100%;box-sizing: border-box;color: rgb(26, 173, 25);font-size: 24px;word-wrap: break-word !important;">03</span></p><p style="max-width: 100%;box-sizing: border-box;min-height: 1em;text-align: center;word-wrap: break-word !important;"><span style="max-width: 100%;box-sizing: border-box;letter-spacing: 0px;color: rgb(26, 173, 25);font-size: 20px;word-wrap: break-word !important;">—</span><br style="max-width: 100%;box-sizing: border-box;word-wrap: break-word !important;" /></p></section></section></section></section><p style="color: rgb(62, 62, 62);white-space: normal;background-color: rgb(255, 255, 255);max-width: 100%;box-sizing: border-box;min-height: 1em;text-align: center;word-wrap: break-word !important;"><span style="font-size: 20px;">意外被困</span></p><p style="text-align: center;"><img class="rich_pages" data-copyright="0" data-ratio="0.6533333333333333" data-s="300,640" src="http://mmbiz.qpic.cn/mmbiz_jpg/A1DicCH9Vl6P3ymib8P0eQ6N0vxBjjic8w2n8tVYjjPlWrrtlsYpDvoOsMgJR1CmrEuzhLEAxPRD1pniciaXHe66iaPw/640?wx_fmt=jpeg" data-type="jpeg" data-w="600" style="" /></p><p style="text-align:left;">上面是客户对工程师非常不满，一时冲动采取过激行动导致工程师吃了苦头的例子，还有一种情况，就是客户并没有对工程师不满，但还是让工程师受委屈的情况。有一次一名MR工程师晚上给客户修机器，在扫描间里，到半夜夜深人静的时候，总算把机器修好了，正准备收拾工具回家的时候，发现扫描间的门竟然坏了打不开了，拍了半天门也没人应。</p><p style="text-align:left;">工程师苦笑一声，拿起手机准备给值班医生打电话求救，真是屋漏偏逢连阴雨，竟然发现设备间的屏蔽做的太好了，在房间里面居然没信号！</p><p style="text-align:left;"><br /></p><p style="text-align:left;">这可怎么办？工程师急得团团转，拿着手机到处去试哪里信号比较好，找来找去，发现只有把手机从一个排气扇的扇叶中间伸出去的时候，才会有一点微弱的信号，那个排气扇的位置还挺高，一定要把手高举头顶才能够得着，工程师抱着激动的心情，用了一招举火燎天，艰难的拨出了一串号码，不过他遗憾的发现，排气扇周边的信号时强时弱，电话拨打不出去。沮丧的工程师经过了一番缜密的思考，换了一招白猿献果，双手把手机捧到排气扇外面，颤颤巍巍把编辑好的短信按了一下发送键。这个姿势维持了1分钟之后，工程师终于等到了“信息发送成功”的提示。</p><p style="text-align:left;"><br /></p><p style="text-align:left;">接下来的事情就要听天由命了，万幸这个值班医生没过多久就看到了这条短信，赶紧赶过来把这名工程师解救了出来。要不然这个可怜的工程师就要在冷气十足的扫描间过夜了。</p><p style="text-align:left;"><br /></p><hr style="border-style: solid;border-width: 1px 0 0;border-color: rgba(0,0,0,0.1);-webkit-transform-origin: 0 0;-webkit-transform: scale(1, 0.5);transform-origin: 0 0;transform: scale(1, 0.5);" /><p style="text-align:left;">听了上面的故事，你可能才知道工程师的日常还有这多不为人知的辛苦啊。不知道是不是会打消掉很多打算从事售后服务工程师工作的职场新人的念头呢？其实也没有必要，不管做哪一行都有它的辛苦和快乐。</p><section class="" style="max-width: 100%;letter-spacing: 0.544px;white-space: normal;background-color: rgb(255, 255, 255);line-height: 25.6px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;text-align: center;box-sizing: border-box !important;overflow-wrap: break-word !important;"><img class="rich_pages " data-copyright="0" data-ratio="0.6100178890876565" data-s="300,640" data-type="png" data-w="559" src="http://mmbiz.qpic.cn/mmbiz_png/A1DicCH9Vl6MK5Q8sxibcIbgTPECicmaSpkdc8Z9sZ08Rp4HCzAicktdjPgic7Q7trLRwDf6Z3zz8icJhxWHoCn4iaN0w/640?wx_fmt=png" style="letter-spacing: 0.544px;box-sizing: border-box !important;overflow-wrap: break-word !important;width: 559px !important;visibility: visible !important;" /></p><section data-css="background-color: rgb(239, 239, 239);border-radius: 5px;border: 1px solid rgb(153, 153, 152);margin: 0px;padding: 5px" style="padding: 5px;max-width: 100%;border-radius: 5px;border-width: 1px;border-style: solid;border-color: rgb(131, 147, 209);text-align: center;background-color: rgb(239, 239, 239);box-sizing: border-box !important;overflow-wrap: break-word !important;"><section data-css="color: inherit;display: inline-block;margin: 1px" style="margin: 1px;max-width: 100%;color: inherit;display: inline-block;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="padding: 2px 10px;max-width: 100%;border-color: rgb(204, 204, 204);border-radius: 2px;color: rgb(1, 1, 3);font-weight: bold;font-size: 18px;background-color: rgb(109, 205, 25);box-sizing: border-box !important;overflow-wrap: break-word !important;">推荐阅读</span></section><section data-css="color: inherit;margin: 0px;padding: 10px" style="padding: 10px;max-width: 100%;color: inherit;box-sizing: border-box !important;overflow-wrap: break-word !important;"><ol class=" list-paddingleft-2" style="list-style-type: lower-alpha;"><li><p style="max-width: 100%;min-height: 1em;line-height: 1.75em;text-align: left;box-sizing: border-box 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inline-block;box-sizing: border-box !important;overflow-wrap: break-word !important;"><section style="max-width: 100%;display: inline-block;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="max-width: 100%;overflow-wrap: normal;min-height: 1em;box-sizing: border-box !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;" /></p><p style="max-width: 100%;overflow-wrap: normal;min-height: 1em;box-sizing: border-box !important;"><strong style="max-width: 100%;text-transform: uppercase;box-sizing: border-box !important;overflow-wrap: break-word !important;">·END·</strong><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;" /></p><p style="max-width: 100%;overflow-wrap: normal;min-height: 1em;box-sizing: border-box !important;"><br style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;" /></p></section><section class="" style="margin: 0em 0.5em 0.1em;max-width: 100%;color: rgb(16, 146, 113);font-size: 1.8em;line-height: 1;font-weight: inherit;box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 20px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong class="" style="padding-right: 50px;padding-bottom: 3px;padding-left: 50px;max-width: 100%;border-bottom: 1px solid rgb(2, 2, 2);border-top-color: rgb(2, 2, 2);border-right-color: rgb(2, 2, 2);border-left-color: rgb(2, 2, 2);display: block;line-height: 28px;box-sizing: border-box !important;overflow-wrap: break-word !important;"></strong></span></p></section><section class="" style="margin: 0.5em 1em;max-width: 100%;font-size: 1em;line-height: 1;font-weight: inherit;text-align: inherit;text-decoration: inherit;color: rgb(120, 124, 129);box-sizing: border-box !important;overflow-wrap: break-word !important;"><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 14px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span class="" style="max-width: 100%;color: rgb(131, 104, 28);font-family: Avenir, sans-serif;line-height: 28px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;">ID: </span><span style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"></span></span></strong></span></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;font-size: 14px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span class="" style="max-width: 100%;color: rgb(131, 104, 28);font-family: Avenir, sans-serif;line-height: 28px;box-sizing: border-box !important;overflow-wrap: break-word !important;">大家都在关注的医疗器械维修新媒体平台</span></strong></span></p><p style="max-width: 100%;min-height: 1em;box-sizing: border-box !important;overflow-wrap: break-word !important;"><strong style="max-width: 100%;color: rgb(131, 104, 28);font-family: Avenir, sans-serif;font-size: 16px;line-height: 28px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><span style="max-width: 100%;color: rgb(127, 127, 127);font-size: 12px;box-sizing: border-box !important;overflow-wrap: break-word !important;"><img class="" data-ratio="1.0136054421768708" data-s="300,640" data-type="jpeg" data-w="147" src="http://mmbiz.qpic.cn/mmbiz/A1DicCH9Vl6MoypciaNOibiaxmVLk8eA6ibKL14uWjKsZwrWboQYKTfXqPicXycwL1icfia1pAG0VzlTX3MRR4FPV0ZtZA/640?wx_fmt=jpeg" style="float: none;box-sizing: border-box !important;overflow-wrap: break-word !important;visibility: visible !important;width: 147px !important;" /></span></strong></p></section></section></section></section></section></section></section></section>
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发表于 2020-10-21 12:18:21