迈瑞“发光仪”CL-6000i的维修案例

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                    <section data-style-type="4" data-tools="新媒体排版" data-id="2140"><section><p><p><img src="image/20200927/dd2d6f904e42c2a48a940ec3fbe8e9f4_1.png" /></p></p></section></section><section data-style-type="6" data-tools="新媒体排版" data-id="8909"><section powered-by="gulangu"><section><section></section><section><section><section powered-by="gulangu"><section><section><section><strong><span><span>反馈的故障现场</span></span></strong></section></section></section></section></section></section></section></section></section><p><br  /></p><p><span><span>终端反馈发光</span>S</span><span>DM</span><span><span>模块扫描样本时，识别率低，造成工作量较大，科室希望上门检查下造成该现象的原因。</span></span><br  /></p><section data-style-type="6" data-tools="新媒体排版" data-id="8910"><section powered-by="gulangu"><section><section><section powered-by="gulangu"><section><section><section><strong><span>前期沟通与指导</span></strong></section></section></section></section></section><section></section></section></section></section><p><span><span>前期电话指导科室化免老师，注意条码粘贴位置，条码表面要洁净，条码要清晰，因为该中心有多台打印条码的仪器，排查条码打印机的是否有问题。</span></span><br  /></p><section data-style-type="6" data-tools="新媒体排版" data-id="8909"><section powered-by="gulangu"><section><section></section><section><section><section powered-by="gulangu"><section><section><section><strong><span>现场验证故障</span></strong></section></section></section></section></section></section></section></section></section><p><br  /></p><p><span><span>到现场后，测试</span>6</span><span>0</span><span><span>个标本条码扫描稳定性，成功通过率为</span>5</span><span>0</span><span>%<span>左右，从新调整试管条码位置，扫码枪位置校准，成功率依旧。</span></span></p><p><p><img src="image/20200927/6b6a18ffb7006633401426b07f4bc0e2_2.png" /></p></p><section data-style-type="6" data-tools="新媒体排版" data-id="8910"><section powered-by="gulangu"><section><section><section powered-by="gulangu"><section><section><p><strong><span><span>故障分析及处理</span></span></strong><strong><span><span></span></span></strong></p></section></section></section></section><section></section></section></section></section><p><span><span>&nbsp; &nbsp;测试</span>6</span><span>0</span><span><span>个标本条码扫描稳定性，成功通过率为</span>5</span><span>0</span><span>%<span>左右，从新调整试管条码位置，扫码枪位置校准，成功率依旧。用手机下载扫码软件，都能成功扫描未通过的样本条码，说明扫码枪的容错率太低，与迈瑞工程师沟通，迈瑞总部研发沟通后，研发从新发了一部扫描枪，研发解释该扫码枪底层层序已升级，更换上新扫码枪后，扫码识别率达到</span><span>1</span></span><span>00</span><span>%<span>，容错率大大提高。</span></span></p><p><p><img src="image/20200927/71aeb48fe1d9d6fdaa8da2eaa0844898_3.png" /></p></p><p><p><img src="image/20200927/a0f7f1d46373381a6bfa57ce08ed2a5b_4.png" /></p></p><p><span><span></span></span></p><section data-style-type="6" data-tools="新媒体排版" data-id="8909"><section powered-by="gulangu"><section><section></section><section><section><section powered-by="gulangu"><section><section><section><strong><span><span>故障总结</span></span></strong></section></section></section></section></section></section></section></section></section><p><br  /></p><p><span><span>通过此次维修，与客户，迈瑞工程师，迈瑞研发的沟通很重要的，遇到问题，要及时沟通才能解决，比如此次故障就属于仪器</span>B</span><span>UG</span><span><span>导致。如果盲目维修，正规流程申请很多个扫码枪，都不一定能解决问题，所以有效沟通能有效减少客户抱怨，解决客户问题，赢得客户掌声。</span></span></p><section data-style-type="7" data-tools="新媒体排版" data-id="2346"><section><section><section><section></section><section></section></section></section></section></section><p>本文伪原创，转发请留言并标明出处</p>